What is UX Design?
This week is the start of my UX Design course at the General Assembly in Santa Monica. UX Design. What is it? It's about making better experiences for human beings—whether it be navigating through a new app, following a morning routine, or redesigning the grocery shopping experience, as UX professionals, the goal is to "find out how we can best help [the user] do what they want to do." (Joshua Porter, 10 Principles of UX) How do we do this? I will share my findings as the class goes on.
First Lesson: Discovery
The first step to discovery is empathy. Empathy is the ability to understand and share the feelings of the user. Through interviews and research, we can get a better idea of the users' concerns, goals, and wishes. From there, we can develop better insight for identifying the needs of the user. By properly defining the problem and framing the right questions, we are able to generate ideas to lead us closer to a viable solution.